Shipping policy
Shipping & Delivery
Blue Star Eyewear delivers throughout Australia and internationally.
Australian Deliveries
All Australian orders are shipped using Australia Post with tracking. Once your order has been dispatched, you will receive a tracking number so you can follow your delivery.
You can track your parcel through the Australia Post website:
https://auspost.com.au/mypost/track/
Orders over $80 receive FREE shipping within Australia.
Orders under $80 are charged a flat $10 shipping fee.
Most orders are prepared and dispatched within 1–2 business days after payment has been received.
Occasionally, additional processing time may be required if an item needs to be transferred from one of our stores or is not immediately available at our dispatch location.
Please allow approximately 3–10 business days for delivery after dispatch, depending on your location.
Orders may not be dispatched on Saturdays, Sundays or public holidays.
Signature Required on Delivery
For security purposes, all Blue Star Eyewear orders require a signature upon delivery by default.
The parcel should only be handed over when a signature is obtained, unless the customer has provided us with different delivery instructions.
If you would like your parcel to be left without a signature, placed in a safe location, or delivered under another specific instruction, you must provide those instructions to Blue Star Eyewear before the order is dispatched.
By requesting delivery without a signature or authorising the parcel to be left in a nominated location, you accept responsibility for the parcel once it has been delivered in accordance with your instructions.
If no alternative instructions have been provided and no one is available to sign for the parcel, Australia Post may take the parcel to a nearby Post Office or provide instructions for collection or redelivery.
We recommend providing an address where someone will be available during normal delivery hours.
We can deliver to PO Box addresses within Australia.
International Deliveries
Blue Star Eyewear also ships to selected international destinations using Australia Post International tracked shipping.
Once your order has been dispatched, you will receive a tracking number.
You can track your parcel through:
https://auspost.com.au/mypost/track/
International shipping is charged at $30.
Orders containing multiple pairs or larger shipments may incur a higher shipping fee. If an additional shipping charge is required, we will contact you before dispatch.
Most international orders are prepared and dispatched within 1–2 business days after payment has been received.
Occasionally, additional processing time may be required for items that are not immediately available.
International delivery generally takes approximately 7–21 business days, depending on the destination and local postal or customs services.
Orders may not be dispatched on Saturdays, Sundays or public holidays.
Unless alternative delivery instructions have been agreed with Blue Star Eyewear, a signature is required upon delivery for international orders where the delivery service supports this option.
For international deliveries, the customer is responsible for any customs duties, import taxes or other charges imposed by the destination country.
If a delivery attempt is unsuccessful, the customer may be required to contact the local postal or delivery service to arrange collection or redelivery.
Please Note
Delivery timeframes are estimates only and may be affected by Australia Post, international carriers, customs processing, public holidays, weather events or other circumstances outside Blue Star Eyewear's control.
Please ensure that your delivery address and any special delivery instructions are entered correctly when placing your order. Blue Star Eyewear is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information.