Refund policy
Returns & Exchanges Policy
At Blue Star Eyewear, we want you to be happy with your purchase. If you have purchased your sunglasses from our online store and wish to return or exchange them, please contact us as soon as possible at admin@bluestareyewear.com.au.
Change of Mind Returns
If you change your mind about your purchase, we are happy to accept a return or exchange subject to the following conditions:
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You must request a return or exchange within 30 days of receiving your order.
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You must contact admin@bluestareyewear.com.au and receive return instructions before sending your item back.
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The product must be unworn, in original condition, and returned with all original packaging, tags attach to the item as given, accessories, and proof of purchase.
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The item must be returned via Australia Post Registered and Insured Post (or another tracked and insured courier service approved by Blue Star Eyewear).
Return Shipping Costs
For change of mind returns or exchanges:
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The customer is responsible for all shipping costs.
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This includes the original shipping cost incurred by Blue Star Eyewear to send your order, which will be deducted from your refund where applicable, even if free shipping was offered at the time of purchase.
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The customer is also responsible for the cost of returning the item to Blue Star Eyewear.
Please return your item to:
Blue Star Eyewear – DFO Brisbane Airport
Shop G-206, 18th Avenue
Brisbane Airport QLD 4008
Australia
Once your returned item has been received and inspected, any approved refund will be processed to your original payment method.
Faulty or Incorrect Items
This change of mind policy does not apply where your product is faulty, damaged, incorrect, or does not meet the consumer guarantees under the Australian Consumer Law.
If your item has a confirmed major manufacturing fault or defect, Blue Star Eyewear will provide an appropriate remedy, which may include a repair, replacement, or refund in accordance with Australian Consumer Law. Where required by law, Blue Star Eyewear will also cover the reasonable cost of return shipping for faulty products.
Australian Consumer Law
Our returns policy is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.