Refund policy
Returns & Exchanges Policy
At Blue Star Eyewear, we want you to be happy with your purchase. If you have purchased sunglasses from our online store and wish to return or exchange them, please contact us as soon as possible at admin@bluestareyewear.com.au.
Change of Mind Returns
If you change your mind about your purchase, Blue Star Eyewear may accept a return or exchange subject to the following conditions:
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You must request a return or exchange within 30 days of receiving your order.
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You must contact admin@bluestareyewear.com.au and receive return instructions before sending your item back.
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The product must be unworn, unused and in its original condition.
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All original packaging, cases, accessories and documentation must be returned with the product.
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All original tags must remain attached to the product as supplied.
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Proof of purchase is required.
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The item must be returned via Australia Post Registered and Insured Post, or another tracked and insured courier service approved by Blue Star Eyewear.
Blue Star Eyewear reserves the right to refuse a change-of-mind return where these conditions have not been met.
Afterpay & Buy Now Pay Later Purchases
Purchases made using Afterpay or any other Buy Now Pay Later (BNPL) service are not eligible for a refund for change of mind.
Subject to the item meeting all other conditions of this Returns & Exchanges Policy, Blue Star Eyewear may offer an exchange or store credit for eligible change-of-mind returns made using a BNPL payment method.
This condition applies to eligible online and in-store purchases made using Afterpay or another BNPL service.
This restriction applies only to change-of-mind returns and does not affect any rights or remedies available to customers under the Australian Consumer Law.
Return Shipping Costs
For change-of-mind returns or exchanges:
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The customer is responsible for all shipping costs.
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This includes the original shipping cost incurred by Blue Star Eyewear to send the order, which may be deducted from any approved refund, even where free shipping was offered at the time of purchase.
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The customer is responsible for the cost of returning the item to Blue Star Eyewear.
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Shipping and delivery charges are non-refundable for change-of-mind returns, except where required by law.
Please return your item to:
Blue Star Eyewear – DFO Brisbane Airport
Shop G-206, 18th Avenue
Brisbane Airport QLD 4008
Australia
Once your returned item has been received and inspected, any approved refund will be processed to the original payment method, subject to the conditions of this policy.
Faulty, Damaged or Incorrect Items
The change-of-mind conditions above do not apply where a product is faulty, damaged, incorrect, not as described, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Where a product has a major failure under the Australian Consumer Law, the customer is entitled to choose a refund or replacement. For other failures, Blue Star Eyewear may be entitled to provide a repair or replacement within a reasonable time before a refund is required.
Where required under Australian Consumer Law, Blue Star Eyewear will also cover reasonable return costs associated with returning a faulty or non-compliant product.
Australian Consumer Law
Our Returns & Exchanges Policy is provided in addition to your rights under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Where there is any inconsistency between this policy and your rights under the Australian Consumer Law, your rights under the Australian Consumer Law will apply.